Refund Policy

We understand that sometimes circumstances may necessitate a return or refund for your order. Below, you will find our refund policy detailing the terms and conditions for requesting a refund:

  1. Eligibility:

    • To be eligible for a refund, you must contact us within 3 days of receiving your order.
    • Items must be in their original condition and packaging.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team at blesrf@gmail.com with your order number and the reason for your request.
    • Our team will review your request and, if approved, provide you with instructions on how to return the item.

  3. Refund Methods:

    • Refunds will be processed using the same payment method used for the original purchase.
    • The refund process may take 20 buisness day to complete, depending on your payment provider.

  4. Return Shipping:

    • The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part.

  5. Non-Refundable Items:

    • Some items may not be eligible for refunds, such as downloadable products, perishable goods, and personalized items. Please check the product description for specific details.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately along with actual photograph / Video of damaged and defective product.
    • Expiry product will not be accepted after 2 months of dispatched goods from Satara.

  7. Refund Exemptions:

    • Shipping fees and any non-refundable charges, if applicable, are non-refundable.

  8. Cancellation:

    • Orders can be canceled before they are shipped for a full refund. Once the order is shipped, please follow the return process outlined above.

Please note that the policies outlined above are subject to change, and the most current version will always be available on our website. If you have any questions or need further assistance, don’t hesitate to reach out to our customer support team at blesrf@gmail.com . We are here to help ensure your satisfaction with your shopping experience at brahmapuri.in.